PROJECT DETAIL

CLIENT:Happy Lebertech Client

DATE:01 Apr, 2019

CATEGORY: , , ,

This customer is one of the companies that appeared on Shark Tank and received an offer. It’s also one of the few companies that partnered with three sharks.


As with most companies that get an offer in that show, they have a product that solves a particular need in the market. The company started in the education sector but found success in other sectors. Now, they are also targeting the corporate world as well as the events industry.


They currently sell their products on two channels: their own website and on Amazon. Their website runs on the Shopify software.


The Challenge/

Appearing on Shark Tank gives any company a huge boost in exposure — resulting in sales and growth. And this growth magnifies any flaw the company has. Before, they could have passed it off as nuances, but now is affecting their operations.

 

Since the company is selling on two separate platforms, they needed a solution to manage their inventory, fulfillment and reporting all in one place. Anyone who’s ever integrated two pieces of tech knows there’s bound to be some issues with any off-the-shelf integration.

 

And that’s exactly what was happening.

 

Their current setup is very inefficient and requires a lot of manual intervention. This is very prone to errors.

 

With orders growing 120% per month, this is no longer acceptable.

 

This motivated the company to start looking for a real solution to their problem. They wanted to focus on growing their business, not spending time reconciling reports nor fixing errors in the system.

 

That’s when they found Lebertech.

 

After searching for software development companies who can implement custom solutions quickly, the company immediately reached out.

The Solution: Custom Shopify Amazon Integration/

Lebertech specializes in creating custom software solutions. Lebertech also has in-depth knowledge on how the eCommerce industry works.

 

The custom solution developed for the company only took two weeks to implement. It covers everything from scoping to live implementation.

 

Instead of trying to make the different platforms play nice with each other, Lebertech deployed the custom Shopify Amazon integration that allow this different software do what they do best but pull all data into a centralized hub — Zoho One.

The Results/

With the Shopify Amazon integration in place, the company no longer spends time manually intervening between the two systems. Both Shopify and Amazon orders, inventory, fulfillment, and reporting are synced into the Zoho One suite.

 

This means that when someone buys from the Amazon store, then reaches out to the company for support, they won’t get passed around and further frustrate the customer. This means that when there’s only one stock left, it won’t get sold to two different customers.

 

The company can now focus on growing their business without having to worry about these issues.

The Technology/

1. Shopify

Shopify is a complete commerce platform that lets you start, grow, and manage a business. It allows you to create and customize an online store. You can sell in multiple places — including web, mobile, social media, online marketplaces. It has solutions for brick-and-mortar locations and pop-up shops. Shopify handles everything from managing products, inventory, payments, and shipping.

2. Amazon

Amazon is one of the largest online shopping websites in the world. The site is widely known for its wide selection of books, although it has expanded to sell electronics, music, furniture, apparel, and many more.

3. Zoho One

Zoho One is an integrated suite that encompasses all the apps in Zoho. This includes more than 40 integrated business and productivity applications. You can connect multiple apps so different teams can work together to delight customers, manage finances, and work productively. Some of the apps used in this solution were Zoho CRM, Analytics, and Inventory.